FAQ
Frequently Asked Questions
1. What currency are the prices displayed in on the site?
All prices are listed in USD.
2. I just placed an order, when will it ship?
Order processing begins as soon as an order is submitted.
• Accessories: Ship within 2 business days.
• Pre-styled wigs: Ship within 10-15 business days.
• Ready-to-wear wigs: Ship within 8-10 business days.
3. Can I return my order if I am not satisfied? What if there is an issue?
All sales are final and cannot be returned. We take pride in our products and guarantee satisfaction. If there is an issue with your order, please contact our customer service team.
4. Can I cancel my order?
Order processing begins immediately after submission. As a result, orders cannot be canceled once they are submitted.
5. I entered the incorrect address. What should I do?
Order processing begins as soon as an order is submitted. Therefore, modifications, including address changes, are not permitted after submission. We are not responsible for lost or stolen packages due to incorrect addresses.
6. I have a question that wasn’t answered. Can you help?
Absolutely! We are here to assist you. Please send us an email at info@shapedwigs.com, and we will be happy to help. To receive a prompt response, please include your order number and clearly describe the issue.
1. What currency are the prices displayed in on the site?
All prices are listed in USD.
2. I just placed an order, when will it ship?
Order processing begins as soon as an order is submitted.
• Accessories: Ship within 2 business days.
• Pre-styled wigs: Ship within 10-15 business days.
• Ready-to-wear wigs: Ship within 8-10 business days.
3. Can I return my order if I am not satisfied? What if there is an issue?
All sales are final and cannot be returned. We take pride in our products and guarantee satisfaction. If there is an issue with your order, please contact our customer service team.
4. Can I cancel my order?
Order processing begins immediately after submission. As a result, orders cannot be canceled once they are submitted.
5. I entered the incorrect address. What should I do?
Order processing begins as soon as an order is submitted. Therefore, modifications, including address changes, are not permitted after submission. We are not responsible for lost or stolen packages due to incorrect addresses.
6. I have a question that wasn’t answered. Can you help?
Absolutely! We are here to assist you. Please send us an email at info@shapedwigs.com, and we will be happy to help. To receive a prompt response, please include your order number and clearly describe the issue.